Contact
Talk to a human at BuildBox.
Pick the right channel below and we'll get back to you. Most messages get a response within one business day — Kyiv time, Mon–Fri.
Reach the right team
Different teams, different inboxes. Pick the one that matches your question.
Help & support
Anything about your build, your account, or your order.
support@buildboxapp.comWarranty service
Defects, repairs, and replacements under our 2-year warranty.
warranty@buildboxapp.comPress & media
Interview requests, brand assets, partnership stories.
press@buildboxapp.comCareers
Open roles, your story, what you'd like to work on.
careers@buildboxapp.comPrivacy & legal
Data requests, legal questions, terms inquiries.
legal@buildboxapp.comSecurity disclosure
Vulnerability reports — we read these first.
security@buildboxapp.comOffice & workshop
Where we are
BuildBox
Kyiv, Ukraine
buildboxapp.com
Hours
Mon–Fri · 09:00–18:00 EET (UTC+2)
Workshop pickups by appointment. Tag your email with the order number and we'll book a slot.
We aim to reply within one business day. Security reports get a same-day acknowledgement.