Limited Warranty

At least 12 months on our labour and the full manufacturer term on every component — the exact terms are listed on the warranty certificate you receive with the build. Free collection and return within Ukraine. Repair, replacement, or refund — your choice if a defect can't be fixed.

Your build ships with a numbered warranty certificate: every component, the warranty term on each one, the date of sale, and our contact details. The certificate is the operative document for your machine — the terms printed on it are the ones that apply.

Those terms are never shorter than the minimum in section 4. Lost the certificate? We'll reissue a copy against your order or certificate number.

Defects in materials and workmanship in the build we shipped to you, including: failed assembly, dead-on-arrival components, premature component failure under normal use, and defects in our cable management or thermal-paste application.

Individual components may also carry separate warranties from their manufacturers, which we will help you claim under section 10.

The warranty starts on the date of sale printed on your warranty certificate. For delivered orders that is the day the carrier first delivered the build.

Every component carries its own term, listed line by line on the certificate and matching the manufacturer's factory warranty: typically 36 months on the CPU, GPU, and motherboard, 60 on memory, storage, and the power supply, and 12–24 on cooling, the case, and fans.

Our own labour — assembly, cable management, configuration, and testing — is covered for at least 12 months. Components replaced under warranty are covered for the remainder of the original warranty period (or 90 days, whichever is longer).

We don't cover damage caused by accident, drops, liquid spills, power surges where a surge protector wasn't used, modification of the build by someone other than BuildBox, overclocking outside manufacturer-validated profiles, normal cosmetic wear, or use outside the build's design specification.

We also don't cover consumables (thermal paste re-applications after the first year, dust filters, fan bearings beyond their rated life) or damage caused by force majeure.

Email warranty@buildboxapp.com with your certificate or order number, a short description of the issue, and — if it helps — a photo or short video. Our team will reply within one business day.

We may ask a few diagnostic questions to rule out simple causes. If the issue looks like a warranty case we'll arrange free pickup with Nova Poshta, diagnose the system at our workshop, and update you at every step.

Most claims are resolved within 7 business days of pickup.

Where the defect is repairable, we'll repair the system. Where the defective part can be swapped, we'll replace it with the same part or one of equivalent or better specification. Where neither is possible we'll refund the price of the affected part — or the full system, if the system as a whole is no longer fit for purpose.

Pickup, return shipping, and insurance during warranty service are at our cost when the claim is accepted. If the diagnosis shows the issue is not a warranty case we will tell you the cost of return shipping before sending the system back.

The terms on your certificate match the component manufacturers' factory warranties. Where a manufacturer offers a longer or more favourable warranty on a specific part than the certificate states, we will help you claim under it as a courtesy — even after the term on our labour has ended.

This Limited Warranty does not affect any rights you have as a consumer under Ukrainian law, including the Закон "Про захист прав споживачів". Where a statutory right gives you more, the statutory right wins.

Warranty service BuildBox buildboxapp.com Kyiv, Ukraine warranty@buildboxapp.com